Arrived Damaged, but Replacement was sent Immediately.
We got this running vest for our vizsla so that he can carry his own water. I put it on him as soon as I got it because vizsla bodies can be tricky... some things just don't fit their build. The Trail Runner Vest fit, but I noticed that a clip had been broken somewhere along the line. I contacted Ruffwear and was sent a replacement immediately. I feel like you normally have to jump through hoops to prove damage or exchange the item which can take a long time. All that to say I had a wonderful experience with customer service.